Refunds for one-time services will be provided under the following circumstances:

• If the client cancels the service before any work has begun, a full refund will be issued.
• If the client is dissatisfied with the service provided, they may request a refund within 5 days of the service completion date. Refunds will be evaluated on a case-by-case basis, considering the nature of the dissatisfaction and the work completed.

Recurring billing services are subject to the following refund policy:

• Clients may cancel their recurring billing service at any time. No refunds will be issued for the current billing period, but future billing will cease upon cancellation.
• Refunds will be provided for any overcharges or incorrect billings upon verification.

General Refund Guidelines:

• Refund requests must be submitted in writing (email or letter) and include the client’s name, contact information, service details, and reason for the refund request.
• Refunds will be processed within 2 business days of approval.
• The accounting firm reserves the right to deny refund requests that do not meet the criteria outlined in this policy.

Exceptions:

• In exceptional circumstances, such as proven fraud or gross negligence on the part of the accounting firm, full refunds may be issued regardless of the stated policy.

Policy Updates:

• Policy Changes: We reserve the right to modify or update our cancellation and refund policy at any time. Clients will be notified of any changes in advance.

Customer Satisfaction:

• At M7 Group is committed to ensuring client satisfaction. Clients are encouraged to provide feedback on services rendered to help improve future experiences.